Privacy Policy

Welcome to Pequod's Pizza. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website freshpequods.rest, place an order with us, or otherwise interact with our services. Please read this policy carefully. If you disagree with the terms of this Privacy Policy, please discontinue use of our site and services.

This Privacy Policy applies to all information collected through our website (freshpequods.rest), as well as any related services, sales, marketing, or events. It covers both online and offline data collection practices associated with our business operations.

1. Who We Are

Pequod's Pizza is a food service business operating in the United States. We are dedicated to delivering exceptional pizza and dining experiences to our customers. For the purposes of this Privacy Policy, "we," "us," and "our" refer to Pequod's Pizza.

If you have any questions about this Privacy Policy or our data practices, please contact us using the information provided in the Contact Us section at the bottom of this document.

2. Information We Collect

We collect information about you in a variety of ways when you interact with our website, place food orders, sign up for newsletters, or contact us. The categories of information we collect are described below.

2.1 Personal Information You Provide to Us

When you use our services, you may voluntarily provide us with personally identifiable information, including but not limited to:

• Contact Information: Full name, mailing address, billing address, delivery address, email address, and phone number.
• Account Information: Username, password, and account preferences if you create an account on our website.
• Order Information: Details about your food orders, including items selected, special instructions, order history, and payment method type (we do not store full payment card details).
• Payment Information: Billing details such as credit or debit card type and last four digits. Full payment card data is processed securely by PCI-DSS-compliant third-party payment processors and is not stored by us directly.
• Communications: Messages, emails, or inquiries you send to us, including customer service correspondence and feedback forms.
• Marketing Preferences: Your preferences for receiving promotional communications from us, including newsletter subscriptions.
• Loyalty Program Data: If we operate a loyalty or rewards program, your participation data, points balance, and redemption history.

2.2 Information Collected Automatically

When you visit our website, certain information is collected automatically through cookies, web beacons, and other tracking technologies, including:

• Usage Data: Pages viewed, links clicked, time spent on pages, referring URLs, and navigation patterns throughout our website.
• Device Information: IP address, browser type and version, operating system, device identifiers, screen resolution, and language settings.
• Location Data: Approximate geographic location based on your IP address. If you allow precise location access through your browser or mobile device, we may collect more precise location data to provide delivery services.
• Log Data: Server logs that record your requests to our server, the date and time of your visit, error information, and other diagnostic data.
• Cookie Data: Information collected via cookies and similar tracking technologies. Please see Section 8 of this Privacy Policy for more information on our use of cookies.

2.3 Information From Third Parties

We may receive information about you from third-party sources, including:

• Social Media Platforms: If you connect your social media account to our website or interact with our social media pages, we may receive basic profile information according to your privacy settings on those platforms.
• Analytics Providers: Third-party analytics services that provide us with aggregated insights about how users interact with our website.
• Delivery Partners: Third-party delivery platforms or services that facilitate food delivery on our behalf may share order and contact information with us.
• Review Platforms: Publicly available information from online review platforms where you may have left a review of our restaurant.
• Advertising Partners: Information from advertising networks to help us serve relevant advertisements.

3. How We Use Your Information

We use the information we collect for various legitimate business purposes. The specific ways we use your information include:

3.1 Service Provision and Order Fulfillment

• To process and fulfill your food orders, including coordinating delivery or pickup.
• To create and manage your account on our website.
• To send you order confirmations, receipts, and updates regarding your orders.
• To process payments and prevent fraudulent transactions.
• To provide customer support and respond to your inquiries or complaints.
• To manage reservations or catering requests you submit through our website.

3.2 Analytics and Service Improvement

• To analyze how users navigate and use our website in order to improve functionality and user experience.
• To understand preferences and trends in our customer base to improve our menu offerings.
• To conduct internal research and data analysis to enhance our food products and service quality.
• To monitor and troubleshoot technical issues on our website.
• To measure the effectiveness of our marketing campaigns and promotions.

3.3 Marketing and Promotional Communications

• To send you promotional emails, special offers, and news about Pequod's Pizza, where you have opted in or where we have a legitimate interest in doing so under applicable law.
• To personalize your experience on our website based on your order history and preferences.
• To deliver targeted advertisements on our website and on third-party platforms, including social media.
• To administer loyalty programs, contests, sweepstakes, or promotional activities.

3.4 Legal Compliance and Safety

• To comply with applicable federal and state laws, regulations, and legal processes.
• To enforce our Terms of Service and other agreements.
• To protect the rights, property, or safety of Pequod's Pizza, our customers, or others.
• To detect, investigate, and prevent fraudulent transactions, abuse, or other illegal activities.
• To respond to lawful requests by public authorities, including law enforcement agencies.

3.5 Legal Basis for Processing (Where Applicable)

Depending on the nature of your interaction with us and your state of residence, we process your personal information on the following legal bases:

• Contractual Necessity: Processing is necessary to fulfill your orders and provide services you have requested.
• Legitimate Interests: Processing is necessary for our legitimate business interests, such as improving our services, preventing fraud, and marketing our offerings.
• Consent: Where you have given us explicit consent, such as subscribing to our newsletter or allowing location access.
• Legal Obligation: Processing is required to comply with applicable laws and regulations.

4. Sharing Your Information With Third Parties

We do not sell your personal information. However, we may share your information with certain third parties under the following circumstances:

4.1 Service Providers and Business Partners

We may share your information with third-party vendors and service providers who perform services on our behalf. These parties are only authorized to use your personal information to provide services to us and are bound by confidentiality obligations. Such service providers include:

• Payment Processors: To securely process your payments.
• Delivery Services: To coordinate and fulfill food delivery orders.
• Email Marketing Platforms: To send promotional communications on our behalf.
• Analytics Providers: Such as Google Analytics, to help us understand website usage.
• Cloud Hosting Providers: To store and manage our website data securely.
• Customer Support Tools: To manage and respond to customer inquiries efficiently.
• Advertising Networks: To serve relevant advertisements to our users.

4.2 Legal Requirements

We may disclose your personal information if required to do so by law or in response to valid requests by public authorities, including:

• Compliance with a legal obligation, court order, or government request.
• Enforcement of our Terms of Service or other applicable agreements.
• Protection of the rights, property, or safety of Pequod's Pizza, our users, or the public.
• Detection or prevention of fraud, security breaches, or other illegal activities.

4.3 Business Transfers

In the event of a merger, acquisition, sale of assets, bankruptcy, or other corporate transaction involving Pequod's Pizza, your personal information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our website if such a transfer occurs and your information becomes subject to a different privacy policy.

4.4 Aggregated and De-Identified Data

We may share aggregated or de-identified information that cannot reasonably be used to identify you with third parties for business, analytical, marketing, or other purposes.

5. Data Security

We take the security of your personal information seriously. We have implemented a variety of technical, administrative, and physical security measures designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

5.1 Security Measures We Employ

• Encryption: We use Secure Sockets Layer (SSL) / Transport Layer Security (TLS) encryption to protect data transmitted between your browser and our website.
• Access Controls: Access to your personal information is restricted to authorized employees and contractors who need that information to perform their job functions.
• Payment Security: We use PCI-DSS compliant payment processors and do not store full credit card numbers on our servers.
• Regular Security Assessments: We periodically review our data collection, storage, and processing practices to guard against unauthorized access.
• Data Minimization: We collect only the personal information necessary for the purposes described in this Privacy Policy.
• Employee Training: Our employees receive training on privacy and security best practices.

5.2 Data Breach Notification

In the event of a data breach involving your personal information, we will comply with applicable federal and state breach notification laws. Where required, we will notify affected individuals and relevant regulatory authorities within the legally required timeframes.

6. Your Privacy Rights

Depending on your state of residence within the United States, you may have certain rights regarding your personal information. We are committed to honoring these rights to the fullest extent required by law.

6.1 Rights Under the California Consumer Privacy Act (CCPA) / California Privacy Rights Act (CPRA)

If you are a California resident, you have the following rights under the CCPA and CPRA:

• Right to Know: You have the right to request that we disclose what personal information we collect, use, disclose, and sell about you.
• Right to Delete: You have the right to request the deletion of personal information we have collected from you, subject to certain exceptions.
• Right to Correct: You have the right to request that we correct inaccurate personal information we maintain about you.
• Right to Opt-Out of Sale or Sharing: You have the right to opt out of the sale or sharing of your personal information. We do not sell personal information as defined under California law.
• Right to Limit Use of Sensitive Personal Information: Where applicable, you have the right to limit our use of sensitive personal information.
• Right to Non-Discrimination: You have the right not to receive discriminatory treatment for exercising your CCPA/CPRA privacy rights.

To exercise your California privacy rights, please contact us using the information in the Contact Us section. We will respond to verifiable requests within 45 days, as required by law.

6.2 Rights Available to All U.S. Users

Regardless of your state of residence, we offer all users the following rights with respect to their personal information:

• Right to Access: You may request access to the personal information we hold about you.
• Right to Correction: You may request that we correct inaccurate or incomplete personal information.
• Right to Deletion: You may request that we delete your personal information, subject to certain legal obligations and operational requirements.
• Right to Portability: Where technically feasible, you may request a copy of your personal information in a structured, commonly used, machine-readable format.
• Right to Opt-Out of Marketing: You may opt out of receiving promotional communications from us at any time by using the unsubscribe link in our emails or by contacting us directly.
• Right to Withdraw Consent: Where our processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before your withdrawal.

6.3 How to Exercise Your Rights

To exercise any of the rights described above, please contact us at:

• Email: [email protected]
• Website: freshpequods.rest

We may need to verify your identity before processing your request. We will not discriminate against you for exercising your privacy rights. We aim to respond to all legitimate requests within 30 to 45 days. If we need more time, we will inform you of the reason and the extension period.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:

When personal information is no longer required, we will securely delete or anonymize it. If deletion is not immediately possible due to technical constraints, we will securely store your information and isolate it from further processing until deletion is possible.

8. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience, analyze usage, and deliver personalized content and advertising. Cookies are small text files placed on your device when you visit our website.

8.1 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the website to function properly. These cannot be disabled.
• Performance and Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics).
• Functional Cookies: Remember your preferences and settings to improve your experience.
• Targeting and Advertising Cookies: Used to deliver relevant advertisements and track the effectiveness of our marketing campaigns.

8.2 Managing Your Cookie Preferences

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may impact the functionality of our website. You may also opt out of interest-based advertising through industry opt-out tools such as the Network Advertising Initiative (NAI) opt-out page or the Digital Advertising Alliance (DAA) opt-out page.

For detailed information about the cookies we use and how to manage them, please refer to our full Cookie Policy, available on our website at freshpequods.rest.

9. Children's Privacy

Pequod's Pizza does not knowingly collect personal information from children under 18 years of age. Our website and services are not directed to children, and we do not intentionally market to children. If we learn that we have inadvertently collected personal information from a child under the age of 18 without verifiable parental consent, we will take prompt steps to delete that information from our records.

If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately at [email protected]. We comply with the Children's Online Privacy Protection Act (COPPA) and will take all necessary steps to remove such information.

10. International Data Transfers

Pequod's Pizza is based in the United States and primarily processes personal information within the United States. Our servers and service providers are predominantly located in the United States.

If you are accessing our website from outside the United States, please be aware that your personal information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your home country. By using our website and services, you acknowledge and consent to such transfer, storage, and processing of your information in the United States.

When we transfer personal information internationally, we implement appropriate safeguards in accordance with applicable law to ensure that your personal information receives an adequate level of protection. This may include:

• Standard contractual clauses approved by relevant regulatory authorities.
• Working only with service providers that maintain adequate data protection standards.
• Implementing technical and organizational measures to protect transferred data.

11. Third-Party Links and Services

Our website may contain links to third-party websites, services, or applications that are not operated or controlled by Pequod's Pizza. This Privacy Policy does not apply to those third-party sites. We are not responsible for the privacy practices of third parties, and we encourage you to review the privacy policies of any third-party sites you visit.

Third-party services that we may integrate with include, but are not limited to: social media platforms, food delivery aggregators, online review platforms, and payment gateways. Each of these services operates under its own privacy policy and terms of service.

12. Applicable Laws and Regulatory Framework

Our privacy practices are designed to comply with applicable United States federal and state privacy laws, including but not limited to:

• Federal Trade Commission Act (FTC Act): We adhere to the FTC's standards for unfair or deceptive acts and practices, including fair information practices.
• California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA): We honor the rights of California residents as described in Section 6 of this Privacy Policy.
• Children's Online Privacy Protection Act (COPPA): We do not knowingly collect personal information from children under 13 years of age.
• CAN-SPAM Act: Our commercial email communications comply with the requirements of the CAN-SPAM Act, including providing opt-out mechanisms.
• Telephone Consumer Protection Act (TCPA): We obtain appropriate consent before sending marketing text messages or automated calls.
• State-Specific Privacy Laws: We monitor and comply with evolving state privacy legislation, including laws enacted in Virginia (VCDPA), Colorado (CPA), Connecticut (CTDPA), and other applicable states.

13. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. We will notify you of material changes by:

• Posting the updated Privacy Policy on our website at freshpequods.rest with a revised "Last Updated" date.
• Sending you an email notification to the address associated with your account, where required by law.
• Displaying a prominent notice on our website homepage when significant changes are made.

Your continued use of our website and services after the effective date of any changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

14. Filing a Complaint

If you believe that we have violated your privacy rights or handled your personal information in a manner inconsistent with this Privacy Policy or applicable law, we encourage you to contact us first so that we can attempt to resolve the matter directly.

If you are not satisfied with our response, you may have the right to file a complaint with the appropriate regulatory authority. In the United States, you may contact:

• Federal Trade Commission (FTC):
  600 Pennsylvania Avenue, NW
  Washington, D.C. 20580
  Website: www.ftc.gov
  Phone: 1-877-382-4357
• California Residents — California Privacy Protection Agency (CPPA):
  Website: cppa.ca.gov
• Your State Attorney General's Office:
  Many states have an Attorney General's office that handles consumer privacy complaints. Please visit your state government's official website for contact information.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, or if you wish to exercise any of your privacy rights, please do not hesitate to contact us using the following information:

We are committed to working with you to resolve any complaints or concerns about your privacy. When contacting us about a privacy matter, please include your full name, contact information, and a detailed description of your concern so that we can process your request efficiently.

We will respond to all legitimate privacy inquiries within 30 days of receipt. If your matter is complex or requires additional time, we will inform you of the expected timeline and reasons for any delay.

This Privacy Policy was last reviewed and updated on June 14, 2026. Pequod's Pizza reserves the right to amend this policy at any time. All amendments will be posted on this page with an updated effective date.